There are many techniques and a variety of tools available to improve or change an organization, but how do executives and senior management decide which are right for their organizations? The Executive Guide to Improvement and Change is designed to help managers and executives understand the many different approaches to organizational change and

improvement. The book explains that there is not one technique that works best for any organization, but rather that the managers and executives need to develop their own strategies with a blending of different methods.

The authors share the tools and techniques that they have used to successfully make changes and improvements in their own organizations, which include examples from manufacturing, healthcare, service, government, telecommunications, education, and more. The Executive Guide to Improvement and Change covers a variety of techniques ranging from auditing to teamwork, Six Sigma to Customer Satisfaction, and more. The book will assist executives and managers lead improvement and change initiatives within the organization and the larger business community, as well as educate those who aspire to senior positions of leadership.

Table of Contents

The Challenge of Successful and Sustainable Organizational Change - Problem Solving and Decision Making for Continuous Improvement - Quality Costs - Supply Chain Management - Corporate Planning Models - Core Process Redesign and Management - Using Teams to Achieve Organizational Improvement - The Management and Utilization of External Resources in the Workplace - Quality Management Systems - Environmental Management Systems - Lean Enterprise - Customer Satisfaction As a Driver for Improvement and Change - Performance Enhancement through Management Audits - Measurement The Balanced Scorecard - Six Sigma - How to Get Results: Setting Goals and Hitting Targets

Review from Venkadesh Narayanan, Principal Consultant, Fhyzics