This second edition has been updated and revised to reflect the most recent Six Sigma techniques and to match the ASQ Certified Six Sigma Black Belt Body of Knowledge (BOK). While the primary audience for this work is the individual preparing to sit for the Six Sigma Black Belt certification examination, a secondary audience for the handbook is the quality and Six Sigma professional who would like a relevant Six Sigma reference book.


Table of Contents

Enterprise-Wide View – Leadership - Impact on Stakeholders - Critical to x (CTx) Requirements - Benchmarking - Business Performance Measures - Financial Measures - Team Formation - Team Facilitation - Team Dynamics - Time Management for Teams - Team Decision- Making Tools - Management and Planning Tools - Team Performance Evaluation and Reward - Voice of the Customer - Project Charter - Project Tracking - Process Characteristics - Data Collection - Measurement Systems - Basic Statistics - Probability - Process Capability - Measuring and Modeling Relationships between Variables - Hypothesis Testing - Failure Mode and Effects Analysis (FMEA) - Additional Analysis Methods - Design of Experiments (DOE) - Waste Elimination - Cycle-Time Reduction - Kaizen and Kaizen Blitz - Theory of Constraints (TOC) - Implementation - Risk Analysis and Mitigation - Statistical Process Control (SPC) - Other Control Tools - Maintain Controls - Sustain Improvements - Common DFSS Methodologies - Design for X (DFX) - Robust Design and Process - Special Design Tools

Review from Venkadesh Narayanan, Principal Consultant, Fhyzics