For decades, Juran's Quality Handbook has been the one essential reference in quality management and engineering the ultimate authoritative source of answers on quality applications, procedures, techniques, and strategies Now this Fifth Edition a major revision and the first new edition of Juran's Quality Handbook in more than years forges a new standard in tools for

quality Bringing managers and engineers the most up-to-date methods, research, and theory, under the guidance of a team of the world's top

experts, Juran's shows you how to plan for quality, achieve quality control, and ensure quality results Packed with new methods, research, and thought on quality, and emphasizing the need for quality software and quality software development methods

This completely updated classic also gives you new information, new techniques, and new applications Broad in scope and inclusive in methodology, Juran's Quality Handbook is the reference of choice for anyone concerned with quality in business, manufacturing, or engineering Whether you're just beginning your journey or a longtime traveler on the quality path, this book is the best possible companion for your voyage

Table of Contents

How to Use the Handbook - How to Think about Quality - The Quality Planning Process - The Quality Control Process - The Quality Improvement Process - Process Management - Quality and Income - Quality and Costs - Measurement, Information, and Decision-Making - Computer Applications to Quality Systems - The ISO Family of International Standards - Benchmarking - Strategic Deployment - Total Quality Management - Human Resources and Quality - Training for Quality - Project Management and Product Development - Market Research and Marketing - Quality in Research and Development - Software Development - Supplier Relations - Operations - Inspection and Test - Job Shop Industries - Customer Service - Administrative and Support Operations - Process Industries - Quality in a High Tech Industry - Automotive Industry - Travel and Hospitality Industries - Government Services - Health Care Services - Financial Services Industries - Second-Generation Data Quality Systems - Quality and Society - Quality and the National Culture - Quality in Developing Countries - Quality in Western Europe - Quality in Central and Eastern Europe - Quality in the United States - Quality in Japan - Quality in the People’s Republic of China - Quality in Latin America - Basic Statistical Methods - Statistical Process Control - Acceptance Sampling - Design and Analysis of Experiments - Reliability Concepts and Data Analysis

Review from Venkadesh Narayanan, Principal Consultant, Fhyzics