Stakeholder Relationships - L2M3

Purpose: On completion of this module, learners will be able to define stakeholders and explain the key market factors that impact on the procurement and supply function. They will also define the role of effective communication in the successful development and maintenance of internal and external relationships.

Aim: In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors which affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.

Learning Outcomes

Session 1:
[1.0] Know the stakeholders in procurement and supply
[1.1] Define external stakeholders in procurement and supply
[1.2] Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers
[1.3] Describe how internal and external stakeholders influence procurement and supply activity

Session 2:
[2.0] Know the key market factors that impact on a procurement and supply function
[2.1] Identify the key economic sectors that impact on a procurement and supply function
[2.2] Indicate the impact of demand and supply on markets
[2.3] Describe how market factors impact on the procurement and supply activities of an organisation
[2.4] Identify the contribution that marketing makes to develop customer and supplier relationships

Session 3:
[3.0] Understand the techniques associated with successful and effective communication in procurement and supply
[3.1] Describe and explain approaches to build rapport with internal and external stakeholders
[3.2] Explain methods of negotiating with suppliers and customers
[3.3] Recognise all elements of the communication cycle
[3.4] Describe the key characteristics of successful and effective team working

Session 4:
[4.0] Know approaches for conflict resolution with stakeholders in procurement and supply
[4.1] Identify the types of information that can be exchanged between purchasers and suppliers
[4.2] Indicate how conflict can arise in the work of procurement and supply
[4.3] Identify approaches to conflict resolution with stakeholders in procurement and supply

Session 5:
Module Recap