Stakeholder Relationships - L2M3
Purpose: On completion of this module, learners will be able to define stakeholders and explain the key market factors that impact on the procurement and supply function. They will also define the role of effective communication in the successful development and maintenance of internal and external relationships.
Aim: In any organisation, much of the procurement and supply function is based around the development and maintenance of relationships with internal or external stakeholders. This module is designed for those involved in the procurement and supply operation who must identify stakeholders and key market factors which affect procurement and supply success. They must also know the communication tools and techniques that will ensure successful working relationships.
Session 1: [1.0] Know the stakeholders in procurement and supply[1.1] Define external stakeholders in procurement and supply [1.2] Identify internal stakeholders that can be involved in purchases from suppliers and supplies delivered to customers [1.3] Describe how internal and external stakeholders influence procurement and supply activity
Session 2: [2.0] Know the key market factors that impact on a procurement and supply function [2.1] Identify the key economic sectors that impact on a procurement and supply function [2.2] Indicate the impact of demand and supply on markets [2.3] Describe how market factors impact on the procurement and supply activities of an organisation [2.4] Identify the contribution that marketing makes to develop customer and supplier relationships
Session 3: [3.0] Understand the techniques associated with successful and effective communication in procurement and supply [3.1] Describe and explain approaches to build rapport with internal and external stakeholders [3.2] Explain methods of negotiating with suppliers and customers [3.3] Recognise all elements of the communication cycle [3.4] Describe the key characteristics of successful and effective team working
Session 4: [4.0] Know approaches for conflict resolution with stakeholders in procurement and supply [4.1] Identify the types of information that can be exchanged between purchasers and suppliers [4.2] Indicate how conflict can arise in the work of procurement and supply [4.3] Identify approaches to conflict resolution with stakeholders in procurement and supply
Session 5: Module Recap
Summer Cohort 2020 24 & 31 of May, 2020 07 & 14 of June, 2020 Winter Cohort 2020 To be announced
You can appear for the L2M3 examination on one of the following dates. Please contact the Certifications Manager to book your examination. Candidates need to pay for the Examination Fee and Centre Fee.13, 14, 15, 16 & 17 of July, 2020
About L2M3 Exam
Our CIPS, UK Approved Faculties can deliver Stakeholder Relationships – L2M3
L2M1 - Introducing Procurement and Supply L2M2 - Procurement and Supply Operations L2M3 - You are on this page L2M4 - Systems Technology L2M5 - Inventory, Logistics and Expediting